Your Questions, Expert Answers
Q1: How often should I service my air conditioner in Malaysia?
A1: For residential units, a service every 3–6 months is recommended. Commercial or heavy-use units benefit from quarterly maintenance to ensure optimal performance and longevity.
Q2: What’s the difference between a general service and a chemical wash?
A2: A general service involves basic cleaning of filters, coils, and the drain pan. A chemical wash is more thorough—it includes dismantling components and deep-cleaning coils with specialized chemicals to remove stubborn dirt, mold, and bacteria, restoring cooling efficiency and air quality.
Q3: Do your technicians use genuine parts for repairs?
A3: Yes. We always prioritize genuine, manufacturer-approved spare parts to ensure your AC unit operates efficiently and lasts longer.
Q4: Do you offer a warranty on your services and parts?
A4: Absolutely. We provide a [e.g., 30-day] warranty on labor and a [e.g., 3–6 month] warranty on any new parts installed, giving you peace of mind after every service.
Q5: How quickly can you respond to an emergency AC breakdown?
A5: We strive for rapid response times, especially for urgent issues. Call our hotline directly, and we’ll dispatch a technician as soon as possible—typically within 2–4 hours for Klang Valley areas.
Q6: What areas in Selangor do you cover?
A6: We provide comprehensive AC services across Klang, Shah Alam, Petaling Jaya, Subang Jaya, Puchong, Cyberjaya, Kajang, and many other areas throughout Selangor.
Q7: How can I get a precise quote for my AC service?
A7: Contact us via phone or our online form. We’ll ask a few details about your AC unit(s) and the issue, or schedule a quick inspection to provide a detailed, no-obligation quote.
Q8: What payment methods do you accept?
A8: We accept cash, online bank transfer, and major credit/debit cards for your convenience.
Pro Insight: These FAQs are designed to address common concerns upfront, building trust and transparency while guiding potential customers toward professional, reliable AC service.